Enterprise Contact Centre
Anzzai
Every call dialled, recorded and understood.
A multi-tenant enterprise contact centre platform: a progressive dialer, browser softphone and queue management for human agents, with AI analysis on every call — summary, sentiment, intent and agent scoring — plus a customer intelligence layer that treats each customer as a durable identity across campaigns.
Capabilities
What Anzzai does
Dialer engine
Manual, preview and progressive dialing with agent presence, pacing control, retry rules, runaway-failure auto-pause and automatic campaign completion.
Campaigns and lead management
CSV import, lead distribution into agent buckets by round-robin, size or count, a per-tenant disposition catalogue with DNC side effects, lead timelines, notes, recycling and audited export.
Browser softphone
SIP over WebSocket against FreeSWITCH — no plugin — with hold, resume and transfer, automatic call recording, and a live event stream of status, duration and hangup cause.
AI on every call
Summary, sentiment, intent and agent scoring with a chat-style transcript, seconds after hangup. Works with any OpenAI-compatible LLM, STT and TTS provider — including Inferex AI.
Customer intelligence
A canonical contact identity above campaign leads, centralised DNC and consent suppression checked before every dial, heuristic lead scoring, dynamic segments and natural-language search.
Reporting, QA and governance
Campaign, agent and disposition reporting with aggregate AI insights, a QA review queue for flagged calls, scheduled email reports over each tenant's SMTP, and permission-code RBAC over tenant-scoped data.
See Anzzai in action
Book a tailored demo with our team.
