Promote a Customer-Centric Sales and Marketing Environment with Enterux Omnichannel

Give your customers a unified brand experience and create an impactful omnichannel strategy with Enterux Omnichannel.

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With Enterux Omnichannel, understand your customer’s preferred channels to communicate with you, integrate those channels to give your customers a unified brand experience, create an impactful omnichannel strategy. Add essence to the conversations with real-time context, take customer delight to the next level.


Channelize conversations to a single-window through various mediums like video, voice, chat, email via social media platforms, i.e. Facebook, Twitter, Instagram and messengers like WhatsApp, Facebook Messenger and Twitter Messenger, lastly; Email, Web and Mobile App. Unify customer’s experiences, let customers experience the same journey through different avenues.

How Enterprises Benefit from Enterux Omnichannel?

Delight Customers Increase Revenue

  • Strike every conversation with the context to have meaningful result-driven interactions with the customers. Merged data on a single screen from multiple channels help in building a consolidated picture.
  • Understand customer behaviour through monitoring their presence on each channel, and their response to different communication. Device marketing strategy to announce relevant deals and promotions, increase customer acquisition.
  • Build customer relation, communicate with them through their preferred channels. Know which channel would serve what purpose, accordingly, post relevant information.
  • Quick response to customer queries, sending relevant information at the right time, increased interaction on customer preferred channel with personalized service will help improve CSAT.
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Enhance Business Processes

  • Get real-time dashboards on Enterux Omnichannel. Examine conversations from different channels, analyze the content in the context of the customer history, make decisions based on insights.
  • Data and reports from specific channels help gauge customer interest, formulate a strategy to utilize specific channels for communication relevant to them.
  • Automation of workflows helps in prioritizing tasks while serving the customers. It aids in maintaining SLAs, streamline operations.
  • Auto routing helps in quick resolution of queries and complaints. With the help of set rules, customers are connected to the preferred agent for immediate solution and customer satisfaction.
  • Ease in monitoring operations with centralized conversations, timely reports and status.
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What Enterprises Experience?

Multichannel Single Window

Your agent gets to manage conversations from video, voice, chat and email on a single help desk.

Outbound & Inbound

They can make outbound calls and receive inbound calls, maintaining a cadence of conversation from the same desk, without lifting a call.

Automation

Effectively utilize resources with automation, from call center operations to agent management.

Real-time Monitoring

Transparent system and live reports and dashboards help in making result-oriented decisions.

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