Give your customers a unified brand experience and create an impactful omnichannel strategy with Enterux Omnichannel.
With Enterux Omnichannel, understand your customer’s preferred channels to communicate with you, integrate those channels to give your customers a unified brand experience, create an impactful omnichannel strategy. Add essence to the conversations with real-time context, take customer delight to the next level.
Channelize conversations to a single-window through various mediums like video, voice, chat, email via social media platforms, i.e. Facebook, Twitter, Instagram and messengers like WhatsApp, Facebook Messenger and Twitter Messenger, lastly; Email, Web and Mobile App. Unify customer’s experiences, let customers experience the same journey through different avenues.
Your agent gets to manage conversations from video, voice, chat and email on a single help desk.
They can make outbound calls and receive inbound calls, maintaining a cadence of conversation from the same desk, without lifting a call.
Effectively utilize resources with automation, from call center operations to agent management.
Transparent system and live reports and dashboards help in making result-oriented decisions.